KME Merger – Frequently Asked Questions (FAQ)

The merger is driven by a shared belief that collaboration creates more value than competition. By combining resources, expertise, and infrastructure, KME can offer broader capabilities, faster support, and deeper technical knowledge—all while maintaining the personal relationships you’ve come to trust.

No. You’ll continue working with the same team members you know. The merger enhances their ability to support you, but your relationships remain intact.

New Name and Logo: Biztek Solutions, Active IT Solutions and SystemGo IT will all be rebranded as KME, using the KME logo.
Email Domains: You may begin receiving emails from new KME-branded domains. However, existing domains will remain active to ensure continuity.
Service Communications: Ticket templates and service messages will be rebranded gradually, with clear communication during the transition.
Invoicing/Billing: Invoices will be rebranded in the near future accompanied by a new payment portal and mailing address to submit checks.

A new KME website is being developed and will go live soon. It will consolidate all brands and offer improved navigation, service access, and support tools.

There are no immediate changes to pricing or existing contracts. Any future updates will be communicated clearly and with ample notice.

Absolutely. Individual conversations are encouraged. Your account manager is equipped with updated materials—including this FAQ—to answer any questions you may have.