Objective:

• Replace old phone system with a more flexible one with greater simplicity of creating new phone numbers and re-purposing existing. Previous system did not allow user/voicemail updates without contacting the carrier directly, users had greetings saved from when the system was first implemented. Allowing users to change voicemails and user information was a big plus.
• Port 12 Hunt Groups and 33 DIDs from existing carrier and 10 numbers from Verizon cell phones moving into One Talk apps/desk phones
• Onsite 1 day, 2 person plus client IT phone installation for admin location of 100+ desk phones. Tested phones at all 13 other locations, which had 1-2 phones.
• 100-200 apps to be used for remote staff and staff that did not require a desk phone.

Benefit to Client:

• Go between for customer and Verizon Support.
• Provided general voicemail boxes through own carrier for almost all (26) main hunt groups
• Provided multiple admin trainings before and after implementation to make sure their IT team was comfortable with system before moving forward
• Went in depth with customer to customize their call flow and update call trees from their previous system.
• Constant communication with customers regarding status of implementation and any arising issues.
• Provided multiple trainings (6 hours) with customers IT staff and individual users in group trainings. We recorded trainings and provided phone resources for the staff to use.

Outcome:

• Improved internal and external communication
• Revamped call flow and provided multiple new call groups and an updated AR, so that external users can connect to the right group and leave a general VM if needed.
• Internal users were able to use the HG extensions to call different groups across the company.
• Completed successful onsite installation for main administration building.
• All lines ported successfully on desired date.
• Primary point of contact extremely happy with the project and expressed the wish that we would be their support for all their systems.